Shipping & Returns

Shipping & delivery

We offer free shipping worldwide, subject to delivery availability. If we are unable to ship to your address, we will contact you by email, cancel your order and issue a full refund.

Each case is prepared for your order. Production usually takes 1–2 business days, followed by an estimated 1–4 business days for shipping.

These timeframes are estimates, not guaranteed delivery dates. Delivery times vary by destination and may be longer due to customs processing, public holidays or carrier delays. Business days exclude weekends and public holidays.

Tracking your order

Once your order has been dispatched, you will receive an email with your tracking details so you can follow its journey.

Tracking updates may take a little time to appear after dispatch. If you cannot find your shipping email, check your spam folder or contact us for help.

Choosing the right phone model

Our cases are handmade for specific phone models. Please check your device model and your order details carefully before completing your purchase.

If you notice a mistake after ordering, contact us as soon as possible. We will check whether your order can still be updated before production or dispatch. Changes cannot be guaranteed.

Returns & changes of mind

We do not offer additional change-of-mind returns or exchanges beyond those required by applicable consumer law. Choosing an incorrect phone model does not qualify as a product defect, but it does not remove any statutory right to return your purchase.

For purchases covered by EU withdrawal rights, you may cancel your purchase within 14 days of receiving your order, without giving a reason. To exercise this right, email support@lycases.com with a clear statement that you wish to withdraw and your order number.

After notifying us, return the goods within a further 14 days. Contact us for the correct return address and instructions. Any return shipping charges payable by you must have been disclosed before purchase.

You may inspect the case as you would in a shop. Excessive handling beyond what is necessary to check its nature, characteristics and functionality may result in a deduction for diminished value.

A withdrawal exception may apply to genuinely personalised items made to your individual specifications, where permitted by law and clearly disclosed before purchase. Being handmade or selecting a standard phone model does not, by itself, remove your withdrawal rights.

Damaged, faulty or incorrect items

If your case arrives damaged, has a manufacturing defect or differs from what you ordered, please contact us. To help us resolve delivery issues promptly, we ask that you report them within 14 days of receipt. This request does not limit your statutory rights or the time available to report a defect under applicable law.

Please include:

• Your order number.
• A description of the problem.
• Clear photos of the case and, where relevant, its packaging.

Where the issue is our responsibility, we will arrange a remedy at no cost to you, including any necessary return shipping. Depending on the circumstances and applicable law, this may be a repair, replacement, price reduction or refund.

Warranty & product care

We offer a one-year commercial warranty from delivery covering defects in materials or workmanship. Contact us with your order details and photos so we can assess the issue and arrange an appropriate repair or replacement for a covered defect.

This commercial warranty does not cover normal wear and tear, accidental damage, misuse or damage caused by improper care.

It is provided in addition to your statutory rights and does not replace or shorten them. Where Portuguese consumer law applies, new goods benefit from a three-year legal guarantee of conformity. Other mandatory protections may apply depending on your location.

Refunds

Refunds are issued to the original payment method, unless otherwise agreed without additional cost to you.

For a valid statutory withdrawal, we will refund the applicable payments within 14 days of receiving your cancellation notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever happens first.

Your bank or payment provider may need additional processing time before the refund appears in your account.