Terms of Service

1. Scope and contact

These terms apply to purchases from the LYCASES online store and use of its services. References to “we”, “us” and “our” refer to the seller trading as LYCASES.

Our store uses Shopify technology. Purchases are made from LYCASES, not from Shopify.

Contact support@lycases.com for questions about an order or these terms. Nothing in these terms limits mandatory consumer rights.

2. Placing an order

Select your design, phone model and any available options, then review your cart and checkout details before paying. Please provide accurate contact, billing and delivery information and use a payment method you are authorised to use.

You must have the legal capacity or authorisation necessary to make the purchase. Keep your order confirmation for future reference.

Contact us promptly if you notice an error. We will check whether an amendment is possible before production or dispatch.

3. Product descriptions and compatibility

Our cases are handmade for the design and phone model selected. Please check your exact device model before ordering. Similar model names do not necessarily mean the same fit.

Images may show a representative device. Camera openings, dimensions and design placement may vary with your selected model. Screen settings may also affect displayed colours.

These variations do not excuse a product that fails to match its description or applicable conformity requirements. Features such as MagSafe compatibility or specific protection performance apply only where expressly stated for the product.

4. Prices, taxes and payment

Displayed product prices include applicable sales taxes, including VAT where applicable. The currency and total payable are shown at checkout.

Shipping is free, subject to destination availability. Any additional charges payable through our store must be disclosed before you complete your purchase.

Payment methods depend on those offered at checkout. Product prices may change for future purchases without changing the agreed price of an existing order.

If an apparent pricing or listing error affects your order, we will contact you to explain the issue and available options. We will not charge an increased amount without your agreement. Any cancellation and refund will be handled in accordance with applicable law.

5. Promotions and discount codes

Offers are subject to the conditions displayed when you order, including eligible items, dates, quantities and whether codes can be combined.

A “Buy 3, Get 2 Free” offer, when active, requires five eligible items and applies according to its advertised conditions. Confirm the discount in your order total before completing payment.

Changes to future promotions do not remove an offer already validly applied to your order. Refunds involving promotional purchases must respect applicable law and any clearly disclosed allocation of the discount.

6. Production and delivery

Production usually takes 1–2 business days, followed by an estimated 1–4 business days for shipping. These are estimates, not guaranteed delivery dates.

Delivery varies by destination and may be affected by customs processing, public holidays or carrier delays. Business days exclude weekends and public holidays. Tracking information is sent by email after dispatch.

If we cannot ship to your destination, we will email you, cancel the order and refund the payments received. Contact us if delivery is delayed or a parcel is missing.

Where consumer law places delivery risk on the seller, that responsibility remains with us until the goods are received as required by that law.

7. Order changes and cancellations

Email us as soon as possible if you need to change a phone model, address or other order detail. Amendments may no longer be possible once production or dispatch has begun.

This does not remove any statutory right to cancel or withdraw. Where we cannot fulfil an order, we will explain the issue and refund any payments due.

8. Statutory withdrawal and returns

Where EU withdrawal rules apply, you may withdraw within 14 days after receiving the goods without giving a reason. Notify us at support@lycases.com with a clear statement and enough information to identify your order.

Return the goods within 14 days after giving notice. Contact us for the return address. Any direct return cost payable by you must have been disclosed before purchase. Excess handling beyond necessary inspection may result in a deduction for diminished value.

An exception may apply to genuinely personalised goods, where legally permitted. Handmaking a standard design for a selected phone model does not alone establish this exception.

We do not provide additional change-of-mind exchanges beyond applicable legal rights unless expressly agreed.

9. Faults, incorrect items and guarantees

If a case is damaged, faulty or different from your order, contact us with your order number, a description and useful photographs. Please report delivery issues within 14 days where possible; this is not a deadline that removes your legal rights.

Remedies for non-conforming goods will be provided under applicable law, without necessary remedy costs being passed to you.

New goods covered by Portuguese consumer law benefit from a three-year legal guarantee of conformity. Our stated one-year commercial warranty for material or workmanship defects is additional and does not shorten that protection.

Normal wear, misuse and accidental damage are excluded from the commercial warranty. Selecting an incorrect phone model is not a manufacturing defect, but applicable withdrawal rights remain unaffected.

10. Refunds

Refunds use the original payment method unless otherwise agreed without additional cost to you.

For statutory withdrawal, reimbursement is due within 14 days of notice, subject to any lawful withholding until the goods or evidence of return are received. Applicable standard outbound delivery charges are included where required by law.

Your payment provider may take additional time to display a processed refund.

11. Responsible website use

Do not use the store for fraud, unlawful activity, unauthorised access or interference with its operation. Do not submit malicious software or another person’s payment or personal information without authority.

Measures taken to protect the store must be proportionate and do not remove rights relating to legitimate purchases.

12. Intellectual property and submitted content

Website content may be protected by copyright, trademarks and other rights belonging to LYCASES or third parties. Purchasing a product does not transfer intellectual property rights in its design.

If you submit artwork or other material for an agreed personalised order, you must have the necessary permission to use it. Any permission given to us to fulfil that order does not automatically permit unrelated advertising use.

13. Privacy and external services

Our Privacy Policy explains the processing of personal information connected with the store. Accepting sales terms is not consent to optional advertising or tracking.

External websites and platforms have their own terms. This does not exclude our responsibility for services or providers where applicable law makes us responsible.

14. Liability and consumer protection

A phone case cannot prevent every type of accidental damage. Any specific advertised product promises and mandatory legal guarantees still apply.

Nothing here excludes liability that cannot lawfully be excluded, or removes remedies for defective goods, non-performance, fraud or other breaches for which the seller is legally responsible.

15. Complaints and applicable rights

Send complaints to support@lycases.com with your order number and the outcome you are seeking.

You retain access to competent courts and any applicable consumer dispute-resolution procedures. These terms do not impose exclusive foreign jurisdiction or remove mandatory protections available in your country.

16. Changes to these terms

Updated terms may apply to future purchases. The version applicable when you placed your order continues to govern that purchase, subject to mandatory law or a valid agreement with you.

If a provision is unenforceable, the remaining provisions continue only to the extent permitted by law.